BUILT PRODUCTBusiness SystemsStudio-built
Pending

ITSM (IT Service Management)

Enterprise-grade ITSM (IT Service Management) engineered with unified web portals, desktop software, mobile client apps, and role-based workflows.

tbllab://ventures/itsm-it-service-management
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IT
Other Business Management Systems

ITSM (IT Service Management) Architecture Preview

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Tech Stack:React.jsAngularDjangoSpring Boot.NET CorePostgreSQLKafkaDocker
Co-Build (Opening Soon)
All ventures
Configured Roles
5+ User Tiers
Deployment Matrix
Web • Desktop • App
Architecture
REST API + RBAC
Product Capabilities & Architecture
8 Production Features

Exhaustive System Features & Workflow

Core Domain Capabilities

Incident, problem, change management
Service catalog aur request fulfilment
SLA aur escalation
CMDB (configuration items)
Knowledge base
Self-service portal
Asset integration

Web Application Architecture

Frontend: React.js / Angular
Backend: Java Spring Boot ya .NET Core ya Python (Django)
Ready frameworks: Odoo, ERPNext (Frappe), SAP, Dynamics
Database: PostgreSQL / Oracle / SQL Server
Messaging: Kafka / RabbitMQ
Containers: Docker + Kubernetes
SSO: Keycloak / Azure AD / Okta

Software & Desktop Hardware

C# .NET WPF ya Java Swing/JavaFX (thick client) ya Electron.js
Database: SQL Server / Oracle / PostgreSQL
Local cache + sync for offline use

Mobile Client & Offline Field Execution

Flutter / React Native / Kotlin / Swift
REST/GraphQL APIs
Biometric login, MDM support
Push notifications for approvals

Specialized Integrations & Protocol Gateways

ServiceNow
Freshservice
Jira Service Management
ManageEngine
GLPI | Email parser
Slack / Teams bot

All Individual Feature Specifications:

01Incident, problem, change management
02Service catalog aur request fulfilment
03SLA aur escalation
04CMDB (configuration items)
05Knowledge base
06Self-service portal
07Asset integration
08Reports aur dashboards
Visual Interface Showcase

Screenshots & Interaction Design

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https://itsm-it-service-management.app
DESKTOP VIEW

Primary Application Dashboard

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The Friction

Who experiences this problem?

IT Admin, Service Desk Agent, Change Manager, Employee / End User, Manager

Current Workflow Breakdown:Manual paperwork, uncoordinated communication channels, and siloed departmental records cause delays and operational discrepancies.
The Architecture

How our product addresses it

A full-stack, modular architecture uniting real-time web dashboards, offline-first counter software, and role-tailored mobile applications into an auditable operational platform.

Technical Stack & Foundations

React.js
Angular
Django
Spring Boot
.NET Core
PostgreSQL
Kafka
Docker
Milestones & Next Horizon

Current progress and roadmap

Stage: Pending

Standardizing modular role schemas, deploying multi-platform client harnesses, and onboarding pilot enterprise operators.

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