BUILT PRODUCTBusiness SystemsStudio-built

Pending

IT Service Management - ISO 20000

Enterprise-grade IT Service Management - ISO 20000 engineered with unified web portals, desktop software, mobile client apps, and role-based workflows.

tbllab://ventures/it-service-management---iso-20000

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ISO Standard-based Management Systems

IT Service Management - ISO 20000 Architecture Preview

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Tech Stack:React.jsNext.jsNode.jsPostgreSQLRedisKafka

Co-Build (Opening Soon)

All ventures

Configured Roles

6+ User Tiers

Deployment Matrix

Web • Desktop • App

Architecture

REST API + RBAC

Product Capabilities & Architecture

7 Production Features

Exhaustive System Features & Workflow

Core Domain Capabilities

Service Level Agreement (SLA), OLA and underpinning contracts (UC) governance

Service catalog with tier-based turnaround times and automated escalation paths

Incident, Problem, Change and Release management with ITIL v4 alignment

Configuration Management Database (CMDB) mapping service dependencies

Capacity and availability planning with threshold warning indicators

Information security and service continuity integration

Customer satisfaction (CSAT) measurement and Continual Service Improvement (CSI)

Web Application Architecture

Frontend: React.js / Next.js

Backend: Node.js / Go

Database: PostgreSQL + Redis

Message queue: Kafka

Software & Desktop Hardware

Agent multi-monitor service console with live SLA countdowns

Mobile Client & Offline Field Execution

Field technician and on-call escalation mobile app with push notifications

Specialized Integrations & Protocol Gateways

Monitoring webhooks (Datadog

Prometheus

Zabbix)

Slack/Teams IT bot

automated CMDB discovery

All Individual Feature Specifications:

01Service Level Agreement (SLA), OLA and underpinning contracts (UC) governance

02Service catalog with tier-based turnaround times and automated escalation paths

03Incident, Problem, Change and Release management with ITIL v4 alignment

04Configuration Management Database (CMDB) mapping service dependencies

05Capacity and availability planning with threshold warning indicators

06Information security and service continuity integration

07Customer satisfaction (CSAT) measurement and Continual Service Improvement (CSI)

Visual Interface Showcase

Screenshots & Interaction Design

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https://it-service-management---iso-20000.app

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Primary Application Dashboard

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The Friction

Who experiences this problem?

IT Service Manager, Incident Commander, Change Advisory Board (CAB), Service Desk Lead, Configuration Manager and authorized administrators

Current Workflow Breakdown:Manual paperwork, uncoordinated communication channels, and siloed departmental records cause delays and operational discrepancies.

The Architecture

How our product addresses it

A full-stack, modular architecture uniting real-time web dashboards, offline-first counter software, and role-tailored mobile applications into an auditable operational platform.

Technical Stack & Foundations

React.js

Next.js

Node.js

PostgreSQL

Redis

Kafka

Milestones & Next Horizon

Current progress and roadmap

Stage: Pending

Standardizing modular role schemas, deploying multi-platform client harnesses, and onboarding pilot enterprise operators.

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